Legal
Privacy policy
This policy explains what personal information Honeycomb Brands collects when you visit shop.honeycombbrands.co.uk, contact us or buy a work from us, why we collect it, how we look after it and what your rights are. We've written it in plain English. If anything is unclear, email us at [email protected].
1. Who we are
Honeycomb Brands sells original paintings through this website. For the personal information described in this policy, we are the data controller. Our details are:
- Address: 66 Paul Street, London EC2A 4NA
- Email: [email protected]
- ICO registration number: [ICO REGISTRATION NUMBER]
2. What we collect
Information you give us
- Enquiries: your name, email address, phone number if you give it, and anything you tell us when you email us or fill in a form, for example about a work or a commission.
- Orders: your name, email address, phone number, billing and delivery addresses, the work you bought, and messages about your order, delivery or any return.
- Email list: your email address and your choice to join, if you sign up.
Information collected automatically
- Website use: the pages you visit, where you came from (for example a Google search or an advert), your browser and device type and an approximate location based on your IP address. Some of this uses cookies and similar technologies; see our cookie policy.
- Emails: whether emails we send are delivered, opened or replied to.
We don't ask for special category information (such as health details). Please don't send it to us.
3. How we use it and why
Data protection law says we need a lawful basis for each way we use personal information. Here's what we do and the basis we rely on.
| What we do | Lawful basis |
|---|---|
| Reply to your enquiries and messages | Steps you've asked us to take before entering a contract, and our legitimate interest in responding to people who contact us |
| Take payment, deliver your work, and handle cancellations, returns and refunds | Performance of our contract with you |
| Send order confirmations and delivery updates | Performance of our contract with you |
| Send our email list (new works and news) | Your consent, or, if you've bought from us, the soft opt-in (see section 5) |
| Understand how our website is used and which adverts work | Your consent, where cookies or similar technologies are involved |
| Keep financial and tax records | Legal obligation |
| Prevent fraud, protect our website and systems, and deal with disputes | Our legitimate interests |
4. Payments
When you buy a work, your payment is handled by our payment provider. Your full card details go straight to them; we never see or store them. We receive confirmation that you've paid, the amount, and limited details such as the type of card and its last four digits. The payment provider may also use your information to prevent fraud, under its own privacy policy.
5. Our email list
We only send marketing emails if you've joined our email list, or if you've bought from us and the email is about similar works (you can opt out of these at any time too). We follow the Privacy and Electronic Communications Regulations (PECR).
To stop marketing emails, use the unsubscribe link in any email or email [email protected]. Stopping marketing won't stop emails about an order you've placed.
6. Who we share it with
We don't sell personal information. We share it only with organisations that help us run our business, under contracts that require them to protect it and use it only on our instructions:
- our website, email and customer-records platform
- our payment provider
- couriers and delivery companies, who need your name, delivery address and phone number to deliver your work
- email and file storage providers
- our accountants, lawyers and other professional advisers
For deliveries outside the UK, customs authorities in the destination country may also receive details of the shipment. We may share information if the law requires it, to protect our rights, or if our business (or part of it) is sold or reorganised, in which case the new owner would have to use it in line with this policy.
Email us if you'd like a list of our main suppliers.
7. Transfers outside the UK
Some of our providers store or process information outside the UK, including in the United States and the European Economic Area. When that happens we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework, or the UK International Data Transfer Agreement or Addendum. Contact us if you'd like more detail.
8. How long we keep it
| Information | How long |
|---|---|
| Enquiries from people who don't buy from us | 2 years after our last contact |
| Orders and related messages | Six years after the order, for legal and tax purposes |
| Email list | Until you unsubscribe; we then keep a note that you opted out so we don't email you again |
9. Keeping it safe
We use reputable providers with strong security, limit access to people who need it, protect our accounts with strong sign-in security and keep our systems up to date. No system is completely secure, so if something does go wrong we'll act quickly and tell you and the ICO where the law requires.
10. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that's wrong or incomplete
- ask us to delete your information
- ask us to limit how we use it, or object to us using it, including for marketing
- ask us to send it to you or another organisation in a common format
- withdraw your consent at any time, where we rely on consent
To use any of these rights, email [email protected]. We'll reply within one month. There's normally no charge.
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint or 0303 123 1113.
Our website is not aimed at children, and you must be 18 or over to buy from us.
11. Changes and contact
We may update this policy from time to time. The date at the top shows when it last changed.
Questions? Email [email protected] or write to us at Honeycomb Brands, 66 Paul Street, London EC2A 4NA.